UX Designer

London (Central), London (Greater)
£43,814 (including London Allowance and pay award 2019)
10 Jun 2019
23 Jun 2019

Department: Customer Journey

Hours per week: 36 hours 15 minutes

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for three UX Designers to join our vibrant Customer Journey team here at Citizens Advice. Our team work to understand people’s problems and provide accessible support to meet their needs through multi-channel products and services.

  • You’ll be working to better understand the problems people face and ensure that the advice we provide meets user needs and helps solve complex problems.
  • You’ll work with content designers, user researchers and developers to deliver content in agile.
  • You’ll have access to unrivalled insights, data and internal expertise to help you understand the help people need, the best formats to meet their needs, and their emotions and state of mind.
  • You’ll need demonstrable experience creating clickable wireframes and prototypes and a strong ability to take technical problems sometimes complex and turn them into elegant user centred solutions.

We're looking for someone passionate about designing services based on user needs.

Citizens Advice work within an agile environment with projects iterating and using metrics, research and user feedback to define and refine designs.

To apply, please submit your CV and cover letter outlining how you meet the essential criteria described in the person specification. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

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