Skip to main content

This job has expired

Member Engagement Coordinator - exciting communications and relationship-building role

Employer
Family for Every Child
Location
Homeworking - in the UK, India, Kenya or Malaysia
Salary
£28,000 - £32,000 This is the UK salary, and will be amended to reflect market rate in your country
Closing date
16 Jun 2019

Job Details

We are a global alliance of civil society organisations working together to improve the lives of vulnerable children around the world. We were set up based on a shared conviction that grassroots organisations and the families and communities we work with hold vital knowledge and capacity to improve the provision of children’s care. We believe that more effective engagement with civil society can radically strengthen and improve children’s care and child protection systems worldwide. Our aim is to bring about large scale improvements in national children’s care provision within the 30 countries our members are based, and also at a global level. Our Strategy 2017-2020 (which you can find on our website) sets out how we will achieve these aims over the next three years.

We’re looking for a relationship-driven person to come alongside our members as they participate in our alliance of national civil society organisations.  This role is key to the effective functioning of our network, and the post-holder will actively facilitate our members’ engagement with each other by building relationships, developing communications, and responding to new initiatives.

The position is home based, within the country of residence of the candidate, in the UK, Kenya, Malaysia, or India. Candidates will have to ensure they have the legal right to work within the county they are based. Family for Every Child does not support applications for working visas and there is no relocation support. If the cost or mechanism of ensuring legitimate employment within the candidate’s country of residence proves prohibitive, Family for Every Child reserves the right to withdraw the application from the selection process.

 

Key Responsibilities:

Supporting the Member Journey from new member orientation through to transition to full membership and subsequent steps/reviews

  • Planning and supporting the delivery of online and f2f orientation activities for new members, ensuring they are able to understand how to make the most of their membership, and begin to make connections of value within the Alliance
  • Supporting the coordination of the member journey (orientation, first year accompaniment, transition to full and 5 year review), including supporting focal points and tracking members progress through the member journey. Providing accompaniment to individual new member organisations (allocated within the Alliance Programme team) in their first year of membership, supporting them through the orientation phase, early participation activities, transition to full member status and each year thenceforth, their annual review call
  • Supporting other aspects of the member journey, such as annual reviews
  • Responding to requests from members for information, signposting where necessary, undertaking desk research, mapping and scoping activities to move initiatives forward
  • Identifying potential links between members and facilitating those connections

Membership Engagement and Communications

  • Maintaining, developing and promoting the Members’ Site ensuring it is a one-stop shop for members to learn about each other’s work and collaborate on Working Groups/Joint Actions etc. exploring new platforms as the Alliance continues to develop
  • Working with the Knowledge Management officer to support the implementation of our KM strategy and working with members to support the documentation of their work and development of a variety of formats.
  • Curating and editing content for regular member mailings in different languages and with integrated content from the Members’ Site; plus additional online communication tools
  • Encouraging members to provide updates on their work and forthcoming events that may have broader interest to the Alliance
  • Work with the Knowledge Management Coordinator to coordinate and deliver both internal and external Online Events, engaging relevant Senior Programme Advisors for content review.
  • Coordinating and delivering communications for internal and external online events throughout the year, supporting members and the Secretariat to showcase work to a wider audience and to exchange learning across the Alliance and sector
  • Overseeing the annual completion of the member strengths and interests survey, supporting members as required and ensuring the findings of the survey are made available for the use of members, Secretariat and Board
  • Coordinating the design and printing of materials for the Forum
  • Developing and maintaining the Family terminology glossaries, in English as well as other languages
  • Liaising with Fundraising and Communications team to support their external communications needs, ensuring a cohesive and integrated approach across the Alliance, that avoids duplication and enables a strong information flow
  • Responding to ad hoc enquiries from members, signposting them to existing resources, either inside or outside the Alliance.
  • Actively maintaining AgileCase, Family’s Knowledge Management database, with regard to member communication activities and relevant aspects of the member journey.

Company

We are a global alliance of civil society organisations working together to improve the lives of vulnerable children around the world. We were set up based on a shared conviction that grassroots organisations and the families and communities we work with hold vital knowledge and capacity to improve the provision of children’s care. We believe that more effective engagement with civil society can radically strengthen and improve children’s care and child protection systems worldwide. Our aim is to bring about large scale improvements in national children’s care provision within the 30+ countries our members are based, and also at a global level. 

Company info
Website
Telephone
+44 (0)20 7749 2490
Location
75 King William Street
London
UK
EC4N 7BE
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert