Department: Policy Team

Citizens Advice provides free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales.

We are looking for an outstanding candidate to lead our Research & Insight function. This is an exciting opportunity to work on the big issues facing people across England and Wales today, joining a team with a track record of high impact research, leading to real change for our clients.
 
We’re an organisation with a relentless focus on making society fairer. Each year we help 2.7 million people to solve their problems face to face and see over 40m visits to our website. This data and our reputation give us unparalleled influence. We have a unique insight into emerging trends and issues affecting people, and we use it to work with government, regulators and industry to improve people's lives.
 
You will make sure our research is impactful and credible. You will work closely with each of our policy teams to choose the best research method for a multitude of research topics - ranging from qualitative research with Universal Credit claimants, to large quantitative surveys with energy customers. 
 
As research projects progress, you will work with agencies and think tanks to shape our externally commissioned research, keeping a close track on both quality and value for money. You will work closely with policy teams to make sure researchers have the right skills to commission and carry out primary research.
 
We are looking for people with a wide range of skills, from exceptional research skills, judgement and excellent stakeholder management, to the personal authority required to be a leader in a large organisation.

We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
  
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Interview date: w/c 24 June