Help to Claim: Team Leader
Citizens Advice Telford and the Wrekin (CAT&W) has a significant track record of developing services that support those with complex advice needs and that ‘reach out’ to the most vulnerable and excluded in our community. Last year, we helped nearly 17,000 people with around 27,000 problems from our core delivery site in Wellington and our 6 outreach locations.
Our Help to Claim project delivers support to local claimants of Universal Credit, up to the first payment. It provides welfare benefits, budgeting and help-to-claim information and practical help.
We are looking to recruit a Team Leader for our Help to Claim service with good organisational skills, excellent communication abilities, as well as a commitment to the aims and principles of the Citizens Advice Service. Experience of the advice sector would be preferable.
As the successful candidate, you’ll demonstrate, among other things:
- Basic knowledge of welfare benefits advice, money advice or similar discipline.
- Must be a fully trained advisor with recent experience of giving advice.
- Have good knowledge of Universal Credit and the application process.
- Have at least 1 years’ experience of maintaining a caseload.
- Ability to work effectively as part of a team in a busy environment and coordinate the day to day running of a service.
Hours: 21 per week (preferably across 4-5 days)
Salary: £24,000 FTE pa (Actual £13,622 pa)
Employer’s Pension Contribution: Government scheme: Auto enrolment
Responsible to: Projects Manager
Leave: 8 + 25 days
CAT&W is an excellent employer to work with. Benefits include season ticket, bike or personal development loans, active staff wellbeing promotion and flexible working.
The Deadline for applications is 9am on Friday 21st June. We expect to short-list and contact people about their interview time by the following day. The interviews are likely to be on Wednesday 26th June, (Please let us know if you cannot make that day as we can be flexible for short-listed candidates.) The start date will be in July 2019.
Application is by application form and this and the rest of the application pack can be downloaded at our website via the 'Apply' button.
We recognise the positive value of diversity, promote equality and challenge discrimination, and we welcome applications from people of all backgrounds.