Citizens Advice provides free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales.

We are looking for an outstanding candidate to provide policy advice and support to the Consumer Protection Partnership (CPP).
 
As Senior Policy Advisor, this is an exciting opportunity to work on the biggest issues facing consumers in the UK today. The CPP brings together those organisations who can make a real difference - government departments, regulators and consumer bodies. Recent partnership work includes research to end subscription traps, high-profile campaigns on scams and analysis of the potential impact of Brexit on consumers. While this role sits within Citizens Advice, it is an opportunity to work on behalf of all of these organisations.
 
You will use the unparalleled insight of CPP organisations into the issues most affecting consumers, to advise the CPP on where it should focus. 
 
With the support of a data analyst, you will have access to data from millions of interactions with various consumer organisations and will be able to spot trends - whether this is new emerging threats to consumers or particular vulnerable groups of consumers who need protection.
 
Using this intelligence, you will make considered policy recommendations to the CPP. Our strong brand and relationships will allow you to engage directly with senior decision makers, including government ministers, using your influence to persuade people to take decisive action where needed for consumers.
 
We are looking for people with a wide range of skills, from exceptional judgement and excellent stakeholder management, to the personal authority required to be play a lead role within the CPP. To give you an idea of what it's like to work in our policy research teams, 4 team members share examples of a day in their lives in this recent blog post.

Closing date: 11/06/2019

Interview date: w/c 17 June

We are happy to consider flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
  
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.