Database Assistant

Our client is recruiting for two Database Assistants on 6 month fixed term contracts. The role is full time, 9-5 pm and will be based in the Data and Administration department.

Job Title: Database Assistant (6 months, fixed-term)
Department: Administration and Data Management
Responsible to: Database Manager
Location: London, Chiswick

Background:
They are a global not for profit organisation that started in Germany in 1991 around one family’s search for a donor. Dr. Peter Harf founded the organisation in honour of his wife Mechtild, who had sadly lost her battle with blood cancer.

They have grown to become the world’s largest stem cell donor centre and today operates in Germany, USA, Poland, the UK and Chile. Over 8 million potential donors have registered across the five countries and more than 69,000 people have made a potentially lifesaving blood stem cell donation. Since starting in the UK in 2013, they have registered over 350,000 potential donors.

Key Responsibilities:

This is a fixed-term 6 month contract. The post holder will be predominantly responsible for contacting their registered donors by phone and email to confirm/update their contact details and amend their database accordingly.

1.    To contact registered donors (approx. 110 calls per day) and confirm/update contact information on their database
2.    To maintain confidentiality of donor and supporter data and ensure best practice standards are adhered too.
3.    To answer questions via email and phone from registered donors, supporters or patients and cover Reception Desk as and when required
4.    To identify and clean duplicate records liaising with data entry company where relevant
5.    To assist the Office Administrator as and when required in the handling of post and deliveries
6.    To assist the Data Management team with ad hoc tasks.

Person Specification
1.    Educated to A-Level level (or equivalent) with at least 1 year experience in a comparable role
2.    Excellent customer service approach with a friendly and polite telephone manner
3.    Strong command of the English language
4.    Relevant database experience
5.    Proficient in the use Microsoft Office
6.    Well organised with strong attention to detail
7.    Ability to work in a team and independently.
8.    Proactive and flexible
9.    Strong passion for their mission.

Salary: £22,000 per annum, pro rata

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 Ref: SR505270