Colleague Experience Designer

Up to £32000 per annum
22 May 2019
19 Jun 2019
Full Time
Contract Type

Innovative and forward thinking housing association in Berkshire


*You will support the lead transformation partner to understand the needs of the business and help deliver a transformation in the way that it works
*You will work with the business to identify and deliver opportunities to improve the experience for colleagues, including leading on process redesign, service or activity reviews, drafting of new communications and helping specify improvements to key systems
*You will support work to improve the approach to key colleague contacts including inductions and performance management
*You will support the digitisation of the colleague experience including how we deliver training and key colleague contacts
*You will research and promote new colleague innovations from within and outside of the housing sector
*You will promote the use of economic behaviour (nudge) theory to improve how we contact colleagues
*You will develop and deliver activities and projects to promote and support our desired culture and behaviours.
*You will positively support activities that help promote our new culture and behaviours


*Ability to build relationships with the business
*Experience of process mapping and other transformation techniques
*Experience of major change projects within a business
*Good knowledge of MS Excel
*Highly analytical
*Creative and with a flair for problem solving
*Excellent knowledge of key issues in colleague relations
*Excellent written and verbal communication skills
*Approachable, friendly and with a commitment to delivering a high-quality experience for customers and colleagues
*Flexible and works collaboratively
*Willing to embrace change

Job Offer

Desirable benefits package

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