Tenancy Compliance Manager
Tenancy Compliance Manager
£37,500 per annum, pro rata
18.5 hours per week, permanent
Happy to talk about working flexibly
Do you want to join a forward thinking social housing company? Our client wants to give every one of their customers the very best service they can.
Happy colleagues make happy customers. The company has been ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK. They are one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes.
Their Compliance and Support service is looking for a positive and customer focused person to join their dedicated team.
What you'll be doing
You’ll work as part of a job share leading a team to deliver services which deal with all tenancy breaches, including support services and enforcement.
Sustainment of tenancy is key for these customers, you’ll work with the team to support them in successful tenancies by ensuring issues are recognized quickly and appropriate interventions are implemented.
Sometimes tenancies are not successful and when this happens you’ll use the full range of tools and legal powers available to you to deal with tenancy breaches. You’ll manage the risks and make decisions on priorities, working closely with other agencies.
More about you
You’ll be passionate about delivering victim centered services, supporting sustainment of tenancies and able to recognise when customers require support.
You’ll be an experienced leader with a track record of delivering great results for customers. You’ll have excellent communication and negotiation skills, with a diplomatic approach and the ability to relate to a diverse range of people.
You will be highly organized, allowing you to work accurately under pressure and have the ability to prioritise a busy workload and work to targets and tight deadlines.
If you have knowledge of relevant legislation and a proven track record in anti-social behaviour case management that would be an advantage, however our client is looking for an experienced line manager with the drive and enthusiasm to lead a team.
At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!
When and where you'll be doing it
You will be able to work flexibly, 18.5 hours per week in a job share, based on customers’ needs. You will be responsible for organizing your own workload and setting your diary appointments.
What will you get in return?
You’ll have a job that makes you feel good about what you’re doing – you will make a difference to customers’ lives every day.
- A day’s leave on your birthday
- 26 days annual leave per year (plus bank holidays) rising to 29 after 3 years’ service
- Opportunity to earn performance related pay
- Company Pension contribution of up to 10%
- Flexible Benefits including health care, gym membership, buying holiday
Our client recognises that as an organisation they are underrepresented in certain areas. Therefore they operate the disability confident scheme to encourage disabled applicants and welcome applications from candidates who are BAME or LGBTQ+. They also welcome applications from their own customers.