As Head of Information and Helplines you will lead on the planning, delivery and evaluation of the organisation’s online information resources and their helpline service. You will create, plan and deliver the charity’s website content and online information resources, account managing their multi-channelled helpline service. You will also provide leadership to the information team and support the wider development and growth of the organisation’s services.

The successful candidate will evidence experience of account managing a helpline service, which includes liaising and managing third part suppliers. You will also be experienced in evidencing the impact these information/helpline services have, planning, measuring and delivering on customer service improvements.

We have worked with this organisation for a number of years and the feedback received from candidates is great - the culture of the organisation is focused on their people and their development, which leads to the organisation having a great impact on the individuals they help.

Closing date: 9am on the 10th June 2019

Interviews: 27th June 2019