Complaints Officer

A fantastic London-based Charity are looking for a Complaints Officer on a temporary basis. This position is a 6-8 week commitment whilst our client recruits for the permanent vacancy.

Working hours for this role are slightly flexible. Our client is looking for somebody to work in the office 4-5 days a week (Monday-Friday).

Please note that due to the urgent nature of this role, my client is looking for somebody that is available immediately. The role will start on Monday 13th May for a hand over with the current post holder.

Key Responsibilities of the role include:

• Manage all complaints from members and volunteers
• Assess all potential grievances (non-staff) and act accordingly
• Update and maintain the database
• Co-ordinate the complaints process where deemed most appropriate
• Ensure that staff are trained appropriately to deal with potential grievances

Skills and Experience required:

• Experience of complaint management
• Experience of handling mediation
• Ability to think critically with sound judgement
• Excellent level of customer service
• Ability to be a productive self-starter with minimal supervision

If you feel that you have the above experience, please respond with your updated CV immediately. Please note that due to a high level of applications, only successful candidates will be contacted.