IT Helpdesk Technician / Support Technician 

Stroke Association. Rebuilding lives after stroke. 

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. Our specialist support, research and campaigning are only possible with the courage and determination of the stroke community. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. 

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team. 

Position: IT Helpdesk Technical Officer 
Location: Northampton (Office based), with some occasional travel 
Type: Full Time, Permanent 
Salary: circa £23,500 per annum 
Hours: 35 hours per week 

Closing Date: 10 May 2019 
Interview Date: 17 May 2019 

About the role: 

We’re looking for an experienced IT Helpdesk technician with experience of IT Service Management to join our IT Team in Northampton. 

This role will join an existing team of experienced experts to work on the IT Helpdesk helping colleagues and volunteers resolve IT issues across the UK, in a technical and 'hands on' capacity. 

We utilise on premise and cloud Active Directory and the O365 environment, so it is important you have extensive experience in these key areas. Other key areas include Windows 10 desktops & laptops, Android telephones & tablets, McAfee anti-virus, software patch management, laptop and PC builds, VoIP telephony, and VPN access management. 

About you: 

You will need to demonstrate your key skills in these areas as part of your application and we will also test your skills as part of the recruitment process 

Occasional visits to other offices will be required, so the use of a car with business use cover and the ability to drive is essential to be able to fulfil the requirements of the role. 

You may have experience of the following: IT Support Analyst, Network Engineer, IT Helpdesk Support, Fault Desk, Desktop Engineer, 1st Line Support, Helpdesk Engineer, IT Helpdesk, 2nd Line Support, Network Analyst, Systems Administrator, Desktop Support, Network Administrator, IT Support, Support Analyst, Charity, Third Sector, Charities, NFP, Not For Profit, etc