Housing & Support Officer

Our client is a charity and housing provider. They provide housing and support to more than 1,000 homeless and vulnerable people each year, helping them to develop the skills and confidence to live independently.

Position: Housing & Support Officer
Location: Woking, Surrey (commutable from Leatherhead, Farnborough, Guildford and surrounding areas)
Job type: Full Time, Permanent
Hours: 39 hours per week
Salary: £21,250 to £24,000 per annum + on call allowances + benefits

Closing Date: 7th May 2019
Interview Date: To be advised (flexible)


About the role:

The main purpose of this role is to support and empower individuals by providing one to one support which encourages their personal development, whilst effectively managing risk, and assisting them to achieve their goals and live as independently as possible. Reflecting their values in everything you do, you will be working as part of a team to provide clients with high-quality housing and support services.

You will carry out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues, and undertaking health and safety checks, ensuring a firm but empathetic approach is taken to support clients to maintain their tenancies.

About you:

You must have six months’ experience of working with a number of client groups including young people, homeless people or people with mental health problems. Knowledge and understanding of the benefits system is required, and experience of supported housing would also be an advantage.

You must be a professional and confident communicator able to communicate effectively in person, by phone, or in writing with a wide range of people; having the ability also to keep the financial records required for monitoring the collection of weekly charges, arrears, petty cash etc.

You will have an understanding of, and commitment to, client consultation thus supporting clients to shape and influence the services provided to them, including the development and review of their individual support plans.

You will be able to assess risk, and to empower clients to take informed and appropriate risks while reducing any which could limit their independence. An understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform’s services is also required.

Administrative skills and the ability to produce accurate and relevant work is essential, which in turn will require you to have a good level of IT skills, especially (MS Office) Word and Outlook.

Must have a full, valid driving licence that will permit your use of manual pool vehicles, as well as the use of your own car for work purposes. You will have the ability to work outside of normal working hours, and to take part in the emergency out of hours service.

Enhanced DBS clearance will also be required.

This role is open to trainees, so no previous experience is required, all you need to have is the desire and aptitude for helping people change their lives.

You may have experience of the following: Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Third Sector, Residential Care Worker, Charity, Voluntary Sector etc.