IT Technical Support Officer

Recruiter
NFP People
Location
Swindon
Salary
£22000 - £25000 Per Annum
Posted
25 Apr 2019
Closes
09 May 2019
Ref
1179
Sector
Faith-Based
Hours
Full Time
Contract Type
Permanent

Our client is looking for a IT Technical Support Officer to join our busy helpdesk, working as part of the Hardware and Systems Team.

Position: IT Technical Support Officer

Location: Swindon (M4 corridor)

Salary: £22,000-£25,000 pa plus flexible benefits

Duration: Full time, permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing date: 9:00 am Thursday 9th May 2019

Interview date: Monday 20th May 2019

Working for a Christian charity, this is a great opportunity to work for an employer who have won awards for their excellence in investing in people. They are committed to the development of all staff and have fantastic charity-sector benefits to help motivate and retain exceptional people.

About the role of IT Technical Support Officer:

The IT Technical Support Officerhas a key role in the full range of helpdesk duties and will be the first point of contact for all staff. You will provide a top-class service to colleagues working on Macs and PCs as well as maintaining the efficiency of systems.

Main duties include responding to calls, recording, resolving and, where appropriate, allocating tasks to other team members and maintaining hardware and software.

About You:

To be successful in this position, you’ll need to be passionate about technology and great with people. You will have experience of working within an IT helpdesk environment.

Previous experience of supporting Microsoft Windows 7/10 laptops and desktops, Microsoft Office 2013/2016 and Apple iOS devices is essential for this role.

Although not essential, some knowledge of the following would be highly desirable;

 

  • Microsoft SharePoint 2013/365
  • Microsoft Office 365
  • Mac OSx
  • Symantec Ghost suite/imaging solutions.

 

Experience of supporting network printers and photocopiers, administering IP phone systems and Microsoft Exchange mailboxes would also be useful.

Other roles you may have experience of could include: Technical Support Officer, IT Service Desk Engineer, ICT Officer, Database & IT Officer, Service Desk Analyst, 1st Line Support, 2nd Line Support, Information Officer Jobs, IT Technical Support, IT Support Desk Officer