Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Senior User Experience Designer to join our UX Design community here at Citizens Advice.  

Citizens Advice is focused on delivering better services using the best technology and design, all informed by people’s needs. Our team’s mission is to understand people’s problems and provide accessible support to meet their needs through multi-channel products and services.

As a Senior UX Designer at Citizens Advice, you’ll be excited by the challenge of designing services that work across multiple channels, devices, browsers and platforms. You and your team will ensure we’re building meaningful, accessible, inclusive, and secure services in the open.

You’ll be a senior member of the UX design team; helping to set the vision and tone, shaping our design direction and choices, assessing our recruitment needs and recruiting to fulfill them, and supporting the team’s learning and development.

You’ll be comfortable guiding and mentoring your team in their work and career progression by creating an environment where design is valued and can succeed. Leading by example, you’re able to see the bigger picture as well as the fine detail, understand how to design in an agile environment, and can sketch in code, software, as well as on paper.

You’ll work with product managers, user researchers, service designers, content designers, data people, developers, and delivery experts in an agile environment. You’ll have access to the latest equipment needed to do your best work; including MacBooks, Google Suite, and prototyping tools.

We're looking for someone passionate about designing services for the most vulnerable, and using those to help solve society’s most complex problems. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

For more information please click the apply button.

Closing date: 09/05/2019