Customer Service Advisor

EasyWeb NFP
£18,000 per annum
23 Apr 2019
05 May 2019
Candidate Services
Full Time
Contract Type
Customer Service Advisor 

Our client is the world’s only professional accountancy body to specialise in public services, and is a strong advocate for sound public finance management and innovative public service delivery.

Their members work in public services such as local government, the NHS and Whitehall departments as well as in national audit agencies, major accountancy firms and other organisations around the world where public money needs to be effectively and efficiently managed. 

Position: Customer Support Officer 
Location: Chester, CH1 4QR 
Job type: Full Time, Permanent 
Hours: 36 hours per week, 9.00am to 5.00pm 
Salary: £18,000 per annum 
Benefits: 25 days annual leave, up to 10% employer's pension contribution, Life Assurance to the value of 2 times your basic salary; Season ticket loans; Employee Assistance Helpline; Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers. 

Closing date for applications: 5th May, 2019 

About the role: 

Our client is expanding its busy Customer Services department and looking for a dynamic and self-motivated individual to join their friendly and dedicated team based in their Chester office. 


- Deal directly with customers by telephone, web and email in line with agreed guidelines 
- Communicate and coordinate with internal departments to resolve queries 
- Follow up on customer interactions 
- Provide feedback on the efficiency of the customer service process 
- Proactively identify potential solutions to improve customer service 

About you: 

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. They must have experience in Customer Service within a commercial environment and have the ability to work on their own and within a team. 

You may have experience of the following: Customer Support Officer, Customer Service Advisor , Customer Service Representative, Customer Service Officer, Call Centre Operative, Contact Centre Operative, Administrator, Admin Assistant, Office Assistant, Office Administrator, etc.

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