IT Support / Technical Support (Ticketing Systems)
Position: Ticketing Systems Support Officer
Job type: Full Time, Fixed Term Contract until September 2020
Hours: 37.5 per week, over 5 days, Monday to Friday
Salary: £21,000 to £22,000 per annum, plus benefits
Closing Date: 07 May 2019, 23:55
About the role:
It's enabling the team to sell 20,000 tickets each day.
It's becoming part of something special, and it's helping millions enjoy magnificent buildings and works of art. This is what makes working for them so different.
People from all over the world come to visit our client’s sites. Our Ticketing and Sales team play a vital part in every visitor's experience; handling thousands of calls and selling over two million tickets each year.
Joining their dedicated, multi-site team, you'll be responsible for the day-to-day administration of the ticketing system.
You'll offer first and second-line technical support to the team, ensuring that their ticketing system is fully operational at all times.
As the first point of contact for technical queries, you'll diagnose faults and decide how best to resolve each problem.
You'll set up and maintain over 100 products, from standard visitor tickets, to evening lectures and school group sessions. And you'll provide sales and performance analysis too, looking for new ways to improve their service delivery.
Every day will be different. And in a place where learning and development is the norm, you'll have the opportunity to grow your skills. But most importantly of all, knowing that you're playing a part in providing an exceptional visitor experience will inspire and motivate you.
You have an interest in developing your skills in technology and databases and, ideally, experience working in a ticketing or customer-facing environment.
You may have already worked in a similar, technical role before, but this is by no means necessary, as they'll give you all the training you need.
An effective communicator at your best working as part of a team, you can build collaborative relationships with a range of people.
With exceptional organisational skills, initiative and pro activity, you can work independently to manage a varied workload in a fast-paced and busy environment.
Analytical and determined, you enjoy solving problems and identifying system improvements.
Above all, you know what it takes to deliver the highest standards of customer service.
This is your opportunity to use your technical skills and passion for service to deliver the exceptional.
You may have experience of the following: Ticketing Systems Support Officer, Ticketing Systems Administrator, IT Support, Technical Support, Helpdesk Operative, Systems Administrator, Systems Support Administrator, Systems Support Assistant, 1st Line Support, 2nd Line Support, etc.