Field IT Support Analyst

£26,611 pa plus car/car allowance
Closing date
26 Apr 2019

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IT & Web Development
Full Time
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Field IT Support Analyst 

Our client is one of the largest and longest-established charities supporting people with learning disabilities. They are recruiting a further 2 Field Support Analysts, one to be based in the North and one in the South. Although you will be based in the geographical location you will be part of the central IT team, therefore occasional travel to Bristol will be required. 

Are you a talented individual who wants to develop their career in IT within a professional enterprise setting? You’ll be an integral part of their strategy to provide help to those they care about, and in return you’ll be given the opportunity to develop into an exceptional IT professional. 

Position: IT Field Support Analyst 
Location: Home based in the North (Leeds, Bradford, Cheshire, Newcastle) 
Job type: Full Time, Permanent 
Hours: 35 hours per week 
Salary: £26,611 pa plus car/car allowance 

Closing date: 3rd May 2019 
Interview date: 14th May 2019 

About the role: 

Our client is looking for a Field Support Analyst to expand their support capabilities in the North of the UK. You will provide a mixture of remote support and on-site support depending on their customer’s needs. You will be experienced in providing hardware and software desktop support and will provide network and VPN support to small remote sites. 

You will work closely with the central office and provide excellent face-to-face customer service to their users. You’ll also help with projects, conduct new site setup consultations, meet with key stakeholders, and ensure that incidents are managed within our SLAs. 

About you: 

You will have excellent communication skills, and be a person that encourages positive working relationships. You will be required to travel around the UK frequently, and will be issued with the tools and support required to succeed at the role, including on-line IT training, laptop, smartphone, and a car. 

A full clean UK / EU driving licence is essential. 

If you would like to work for a company that puts people before profits while delivering an enterprise-class service, this may be the position for you. 

What they offer: 

Our client offers a range of benefits and career development opportunities. They'll give you a comprehensive induction, full training and support along the way. With Investors in People and Skills for Care accreditation they are committed to investing in their teams to ensure they have the specialist skills and expertise needed to support others to live the best life possible. 

Join them and help them change lives. 


You may have experience of the following: IT Field Support Analyst, IT Support Analyst, IT Support Technical Support, Technical Support Analyst, Helpdesk Analyst, IT Support Technician, Charity, Third Sector, NFP, etc.

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