Senior Income Officer

Evesham, Worcestershire
£30,000 per annum
11 Apr 2019
01 May 2019
Finance & Legal
Full Time
Contract Type

Senior Income Officer
Evesham, Worcestershire
£30,000 per annum
37 hours per week

Our client is one of the Sunday Times 100 Best Not-for-Profit Organisations to Work For in the UK.
They have an exciting opportunity for a Senior Income Officer to lead the Income Team to provide effective and efficient customer service to tenants to achieve agreed income targets and meet their standards of excellence in customer care and diversity.

Within this role, you will be responsible for providing information to the Income Manager for the monitoring of performance on rent and service charge arrears, proactively engage with customers to promote a positive payment culture in order to maximise income and provide support and advice to team members to ensure customers claim all the
benefits to which they are entitled.

Further to this, you will build proactive partnerships with external support agencies to promote take-up of benefits and ensure customers receive appropriate benefit and debt advice.

They are looking for a motivated individual who has previous experience of delivering customer-oriented services, delivering results and continuous improvements with the ability to plan, implement and manage change effectively. Ideally, you will have a professional housing or related qualification or working towards and comprehensive knowledge of housing sector including the legal and regulatory requirements relating
to income management. You must have experience of line managing teams, providing direction and guidance to achieve agreed targets, objectives and outcomes.

Company Benefits:
•         25 days plus bank holidays
•         Social Housing Pension Scheme
•         Subsidised gym membership
•         Modern working environment with agile and flexible working
•         Health scheme (cash plan) which includes an Employee Assistance Programme
•         New home leave
•         Cycle scheme

Closing date: 9am 30 April 2019
Interview date: Week Commencing 6 May 2019

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