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Supporter Care Officer

Employer
Harris Hill
Location
London
Salary
£26k - 31k per year
Closing date
2 May 2019

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Job Details

A fantastic environmental charity are looking to recruit their next Part-time Supporter Care Officer. This position is a contract vacancy until the end of August 2019.

Our client is based in North London and are looking for an experienced Supporter Care candidate to work for 3 days a week.

Please note that due to the urgent nature of this role, candidates must be available to start as soon as possible. Candidates with a 1-2 week notice period will be considered.

Key Responsibilities of the role include:

  • Manage general queries and complaints from supporters and the public
  • Process donations and make amendments to supporter's phone details
  • Conduct outbound phone calls and write engaging emails to thank supporters for their contributions
  • Update the Salesforce database with accurate information
  • Maintain an up to date knowledge of campaign developments across the team
  • Provide reception cover when necessary


Skills and Experience required:

  • Previous experience of providing support within a supporter care team
  • Experience of using a CRM database such as Salesforce
  • Excellent verbal and written communication skills
  • Available to start in this role within 2 weeks time


If you feel that you have the above experience, please respond with your updated CV immediately. Please note that due to the high number of applications received, only successful candidates will further contacted.

Company

Harris Hill has been providing the Charity and Not-for-Profit sector with high quality recruitment solutions for over 27 years. In the past year we have worked on more than 3,000 charity vacancies (approximately 2,000 permanent and 1,000 temporary) and are continuing to grow, developing new teams to respond to the strong demand for specialist charity professionals.

Our teams focus on specific functions within charities including Fundraising, Marketing/PR/Digital, Data Management & Business Support, Finance, Human Resources, Temporary and Executive-level roles.

We are committed to delivering a level of excellence to both candidates and clients alike and have an unrivalled reputation for finding talented people their ideal charity jobs within the UK's leading national and international charities and non-profit organisations.

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Company info
Telephone
020 7820 7300
Location
1 - 2 Paris Garden
London
London
SE1 8ND
United Kingdom

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