Supporter Planning Manager

TPP Recruitment
£55000 - £65000 per annum
Closing date
3 May 2019

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Health & Medical
Full Time
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We are working with a well-known charity to recruit a Supporter Planning Manager; the successful candidate will have experience of developing customer journeys within a complex and multi-layered organisation. You will also need excellent relationship building skills with a sound knowledge of developing customer journeys.

Main duties for Supporter Planning Manager:
Lead on planning and delivering customer strategies across the organisation
Lead on customer journey mapping, analysing touch points and making recommendations
Lead on permission strategy, optimising consent contact
Line management and development for one member of staff

Essential criteria for the Supporter Planning Manager:
Experience of developing supporter or customer journeys in a complex organisation
Good understanding of customer relationship management databases
Experience of business process review and implementation of change
Good understanding of GDPR, legislation and permission strategies
In-depth experience of customer journey mapping and implementation
Senior stakeholder management skills

To apply for this Supporter Planning Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number J67560CH. All applicants must be eligible to work in the UK.

TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy.

Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing

Our 50+ strong team of dedicated consultants specialise in the following functional areas:

Education & Training | Finance, IT & Facilities | Fundraising & Development | Health & Social Care | Human Resources |  Leadership & Governance | MarComms & Digital | Office & Specialist Support

TPP has connected organisations and candidates across the UK since 1996, from our offices in London, Bristol and Newcastle. Our culture is based on the following set of core principles which are embedded within our teams and underpin our commitment to helping ensure organisations achieve lasting impact.

  • We do the right thing
    We have a social conscience, work in an ethical way and are passionate about supporting organisations. It’s why the first P of our name stands for Principle.
  • We work in partnership
    Internally and externally, we work in an honest, supportive and collaborative way to achieve exceptional results. It’s why the second P stands for Partnership.
  • We specialise
    We are experts in our fields and constantly seek to improve our knowledge of and empathy for our customers.
  • We adapt
    We offer a flexible, tailored approach and are constantly looking for better ways to do things.
  • We exceed expectations
    We go above and beyond and focus on long term relationships over short term gains.
Contact Us
  • 4th Floor, Sherborne House
  • 119-121 Cannon Street
  • London
  • EC4N 5AT
  • GB
  • 020 7198 6000
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