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Marketing and Communications Officer

Employer
Shelter
Location
Flexible location, North Hubs (except Leeds)
Salary
£26,860 pa plus excellent benefits
Closing date
21 Apr 2019

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Job Details

Do you have great communication and presentation skills and a basic understanding of marketing techniques? Then join Shelter as the 2nd Tier Services Marketing and Communications Officer and you could soon be playing a vital marketing role for an exciting initiative aimed at achieving positive outcomes for people at risk of homelessness.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Funded by the Ministry of Housing Communities and Local Government, providing specialist support, The National Homelessness Advice Service (NHAS) promotes and supports good practice in the provision of high quality housing advice, with a focus on the role of advice, training and information in homelessness prevention. Right now, we need someone like you to promote and market the second tier service to NHAS members and Shelter frontline service staff.

About the Role

As the Marketing and Communications Officer, we’ll rely on you to promote and market the service’s Consultancy Line, training, events, information resources and other second tier service activities. That will involve developing suitable promotional resources, both paper & web based, in conjunction with the Shelter Studio, as well as other Shelter services marketing and administrative teams.  Along the way, you'll collaborate with a diverse range of people externally too, including local authorities, citizens advice, voluntary agencies and public authorities, as you seek to gain a better understanding of the needs of the services and to inform service improvements.

About you

Creative, innovative and commercially aware, you’re proactive in approach and enjoy collaborating with others. What’s more you're someone who is able to focus on and understand the needs both of internal and external customers and go the extra mile to deliver a prompt, effective and personalised service. As comfortable writing materials for use online as you are presenting your ideas to stakeholders, you’re also proficient using a case management system and Microsoft Office applications and are up to speed with the various social media channels out there.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our  team and be the change you want to see in society.

Closing date: 21 April 2019 at 11.30pm

Interviews: 10 May 2019 (please note this has changed from the 2nd May 2019 which was originally advertised).​

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Company

The housing crisis is now a national emergency.

Shelter was founded 52 years ago, not by the wealthy or powerful, but as a community organisation whose purpose was to change society. That means we’re needed more now than at any time in our history: for millions of our fellow citizens the fundamental human need for a safe home is ignored.

Forget finding who’s to blame for this. Shelter is here to do far more than just point out what’s gone wrong. We are here to put it right, and that’s why our aim is for this strategy to be nothing less than a turning point for both Shelter and our country.

Without a home, no one can achieve their full potential. With millions whose right to a home is under threat, neither can the country. We believe that because the need for a home is so all-consuming, a home is a basic moral right, and everything we will do from now will be done to defend that right.

We’ve all talked so much about the ‘housing crisis’ that we’ve stopped believing it can be solved. The phrase has become like wallpaper. But this is a national emergency, and one that demands fearless, ambitious action.

In developing this strategy, it’s been vital to start with our own people: those who rely on our services, our volunteers, our employees. We aim to rebuild a movement, stronger than ever, and a movement must start with a simple idea that unites everyone within Shelter, our best advocates. Change starts here, in our work with individuals, spreading through communities, and across society.

We identify in this strategy six million households whose right to a home is either denied or under threat at this very moment. Soaring rents that squeeze out food and clothing, being thrown out of your home through no fault of your own, simply being too poor to afford a home: the terror of homelessness is everywhere.

Many are living in grossly unfit and unsafe conditions, adults and children whose lives are blighted by fear and despair. Discrimination is rampant in private renting and we have lost sight of the simple fact that we need a home just as much as we need healthcare and education. We are building the fewest social homes in 70 years, at a time when more and more people desperately need them.

In Shelter’s services, our people work tirelessly to alleviate the sheer destitution they see day in and day out. We will be a rock in the storm every day for those who need us. But our aim is bigger – to cut this suffering off at source – and we acknowledge in this strategy that we can’t do it overnight, neither can we do it alone.

For the first time, Shelter is committing in this strategy to ten-year goals as well as three-year goals so we can be confident of building to the necessary changes over the next decade. And at the same time we commit in this strategy to building the movement of people who will make this change possible.

We plan in the next three years to have 500,000 supporters join us in our mission to respond to this emergency, through campaigning, volunteering and donating. It is people that can power the change we seek.

This national emergency has been decades in the making. Now is the moment to act together with one purpose. In the community, our hubs and shops will be magnets for everyone with a role in ending the national emergency. Nationally, we will work with everyone who sees the desperate need for change: no one group or party is to blame for the emergency, and no one group or party can end it either.

Shelter: it’s a fundamental need and a basic moral right. Please join us to defend it.

Polly Neate, Chief Executive

Helen Baker, Chair

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