Membership & Commercial Services Manager
Membership is a key priority in this national museum’s Strategic Plan to become 50% self-funded by 2023. With a new ticketing and CRM platform launching in the summer, this is an exciting opportunity to help shape the future success of its Membership scheme and associated income areas.
The Membership and Commercial Services Manager will collaborate with internal and external stakeholders to ensure effective delivery of the organisation’s objectives for membership, ticketing and audio guide sales. They will be experienced in achieving commercial success, with strong interpersonal skills and the ability to effectively manage others.
The Membership and Commercial Services Manager will be responsible for achieving income targets for the acquisition and retention of Members across all sales channels. The role will maintain an enticing and engaging proposition, improve operating efficiencies and grow secondary income generation across a range of commercial product areas.
This is a career development opportunity for an individual with the aptitude to oversee the systems underpinning the sale and purchase of Membership, tickets and audio guides run efficiently and effectively through the line management of an Operations Manager and Membership Supervisor.
The role will advise and support the Membership Supervisor on developing and maintaining a commitment to delivering excellent customer service and support the team in delivering appropriate levels of briefings and training to key stakeholders such as the Visitor Engagement team, Digital Services and Marketing to promote/sell Membership, tickets and audio guides.
Flexible working arrangements to suit.
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