Customer Service Adviser 

Our client is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages. They also enjoy high levels of employment and a diverse local economy. 

The vision of the Council is to provide residents and businesses with a future that is prosperous and sustainable. In order to achieve this, a number of strategic objectives have been developed, which allow the Council in conjunction with its many partners to focus on the key issues that concern the residents. Whatever their role, everyone contributes to delivering great services to their local community, and their team is at the very heart of their council. 

Position: Customer Service Team Adviser 
Location: Hertford (commutable from Harlow, Cheshunt, Hatfield and surrounding areas) 
Job type: Part Time, 12 Months Fixed Term Contract 
Hours: 21.25 hours per week, 08:30 to 13:00 Monday to Friday 
Salary: £18,278 to £22,998 pro-rata (inclusive of local weighing) 
Benefits: Flexible working options available, including part-time working, job share, compressed hours and home working, Local Government pension scheme, A range of discounts including high street retailers and local leisure centres, Generous annual leave. 

Closing date is: 22 March at 5pm. 

About the role: 

An opportunity for a part time customer service advisor has become available to work at Hertford as part of the customer service team. 

This is a job share role which means you will need to be able to cover your job share partners hours when they are on annual leave. Your job share partner will be working 08:30 to 13:00 Monday to Friday. They anticipate that this will be less than 20 days per year and it will only be when necessary to cover the service. 

This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for resolving customer enquiries as first point of contact. If successful you will assist across all aspects of customer contact for the service including responding to emails, telephone enquiries, face to face enquiries and web forms. 

Responsibilities: 

- Answering customer enquiries at first point of contact. 
- Contributing to the achievement of our client’s Service Level Agreements and key performance indicators. 
- Collaborating with colleagues throughout the business to deliver a high standard of customer service. 
- Providing information to customers with general enquiries, taking payments and assisting with transactions. 
- Assisting customers with online services. 

About you: 

This role will suit an individual who enjoys dealing with contact with customers, resolving issues and problem solving. 

- Extensive customer service experience. 
- The ability to deal with challenging situations using tact and diplomacy. 
- Competency in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). 
- Excellent communication skills both written and verbal. 
- The ability to motivate people around them. 

As part of their Green Travel agenda they actively encourage employees to explore more economical and eco-friendly means of travel to work, e.g. public transport, cycle, walk or car share, and support this through a number of initiatives such as Liftshare. 

Our client is an equal opportunity employer committed to embracing a diverse and inclusive work environment. They aim to attract and retain the best people regardless of their gender, marital / parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity. 

You may have experience of the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Customer Relations Executive, Contact Centre, Customer Service Agent, Call Centre, Customer Support, Client Support, Call Centre Advisor, Contact Centre Advisor, etc.