Supporter Administration Officer

TA20 1FB, Chard
£26,169 - £26,960
12 Mar 2019
25 Mar 2019
Full Time
Contract Type

We are recruiting for a Supporter Administration Officer to perform a wide range of administration activities.


ActionAid is an international charity that works with women and girls living in poverty. Our dedicated local staff are ending violence against women and girls and helping change lives, for good. We won’t stop until women and girls are out of danger, out of poverty and on track to create the future they want.

We are recruiting for a Supporter Administration Officer to perform a wide range of administration activities and to provide a high-quality administration service for our fundraising and campaigning activity. This will include some hours each week taking calls from supporters.

The Supporter Administration Officer will be responsible for seeking on-going improvement to our administration processes, in order to ensure that our supporters and potential supporters receive the highest standard of care and that we maintain our ‘Every Supporter Matters’ ethos.

The day to day responsibilities of the Supporter Administration Officer will include loading, entering and validating data onto the database, whilst working closely with the Administration Manager to carefully select and prepare data. They will also work with colleagues on database updates, amendments and cleansing.

The Supporter Administration Officer will be tasked with preparing, approving and distributing outgoing bulk marketing collateral including post, emails and large-scale mailings to new and existing supporters.

A key element of this role is to ensure that all relevant supporter legislation is adhered to by referring to guidance from the Fundraising Regulator, Information Commissioner’s Office (ICO) and General Data Protection Regulation (GDPR) and any other relevant codes of practice.

In order to succeed within this role, you must have previous experience of working with databases, word processing and spreadsheets (MS Office suite.)

This vacancy carries a strong requirement for Microsoft Excel skills; the post holder must be able to identify and document core administration requirements within our existing CRM system; (InfoBase) around Direct Debit and Gift Aid claims. The Supporter Administration Officer must be able to make sure that these are captured in the Discovery phase of our new CRM project.

You must have proven experience of working in an office environment with complex administrative processes.

We are keen to receive applications from those with excellent written and verbal communication skills and with good attention to detail and the ability to complete complex and repetitive tasks with minimal errors.

If you have these qualities alongside the ability to make decisions on your own initiative and to identify when other input is required, this may be the role for you.

ActionAid is committed to driving improvement through digital channels, tools and ways of working. We will ensure that we provide the technology and the training to enable all staff to perform their roles to the best of their abilities. In return, we ask that all staff are committed to continually improving their digital skills and knowledge within the working environment. Our recruitment processes will evaluate the digital skills of all applicants. 

Please note that this role is being offered as a 12-month fixed term contract.