CRM Consultant

Location
London
Salary
Negotiable
Posted
28 Feb 2019
Closes
28 Mar 2019
Ref
27587
Function
Marketing
Hours
Full Time
Contract Type
Temporary

Key responsibilities: Deliver a CRM change programme to deliver increased productivity and improve integration.



  • Leading development of the CRM change programme together with third parties and internal stakeholders to agreed Senior Leadership expectations, agreed timelines and specifications.
  • Ongoing management of the CRM change programme, ensuring dependencies are tightly managed to hit key milestones and deliverables.
  • Reporting against delivery to the sponsor and Senior Leadership team when required
  • All CRM related supplier relationship management responsibilities
  • Data audit and migration lead to ensure governance not compromised at any point
  • All CRM related budget management ensuring the CRM change programme and CRM is delivered to agreed budgets.
  • Define and deliver new processes to support / work with the new CRM
  • Documenting risks and providing mitigation plans and assurance throughout the CRM change programme
  • Accountable for embedding the new CRM into the organisation. Providing training and guidance materials for use as appropriate


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