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Interim Services Support Officer

Employer
Pharmacist Support
Location
Deasngate, Manchester
Salary
£21,000
Closing date
25 Mar 2019

Job Details

Pharmacist Support - an independent charity for pharmacists and their families, former pharmacists and pharmacy students – is looking to recruit an Interim Services Support Officer to:

Respond to enquiries to the charity from those seeking information and/or support;

Co-ordinate administration of all wellbeing services.

The role

The Services Support Officer will join the charity team in Manchester, working alongside the Information Officer, Enquiry Service Officer, Grants Officer and Services Manager. They will respond to enquiries to the charity (via phone, email, Live Chat and social media) from new and existing service users and donors, volunteers, partner organisations and the public. The post holder will identify clients’ needs, provide information on Pharmacist Support services and refer appropriately for specialist advice, information or other support.

The Services Support Officer will also have responsibility for administering and co-ordinating the charity's wellbeing services, including the Wardley wellbeing workshop programme.

What we’re looking for  

The charity is seeking a highly organised and efficient individual with experience of working in an advice/enquiry/welfare role with excellent verbal and written communication skills, and excellent administration and organisational skills. The role requires someone with well-developed listening/empathy skills and experience of working with people who may be distressed and/or vulnerable and are often in ‘crisis’ situations.

About Pharmacist Support

Pharmacist Support is an independent charity for pharmacists and their families, former pharmacists and pharmacy students. Our free and confidential support includes an information and enquiry service, a stress helpline, financial assistance, debt, benefits and employment advice, addiction support, careers coaching and a wellbeing service.

The charity has provided a lifeline to those who, through circumstances often beyond their control – personal illness, disability or other life changing events - have required much needed assistance. This has been provided in many formats, on a short or long-term basis and is specifically tailored to the individual’s circumstances. Pharmacist Support values diversity and promotes equality. We encourage and welcome applications from people of all backgrounds.

How to apply

To apply for the above position, you must submit a completed application form (NB CVs will not be accepted).

We would be grateful if you could also complete the diversity monitoring form in order to ensure that our equal opportunities policy is adhered to.

Interviews will be held in Manchester on Wednesday 27th March. Shortlisted candidates will be notified by Tuesday 26th March.

To download an application form, job description and person specification click on the links. To request a copy of these documents be posted to you email recruit@pharmacistsupport.org or call 0161 441 0812.

Applications can be sent via:

email to: recruit@pharmacistsupport.org

alternatively, by post to:

Recruitment
Pharmacist Support
5th Floor
196 Deansgate
Manchester  M3 3WF

Company

Pharmacist Support is an independent, trusted charity, providing a wide variety of support services to pharmacists and their families, former pharmacists and pharmacy students.

We’ve listened carefully to people from all sectors of the profession, and deeply empathise with the issues affecting pharmacy today. In our 2019 market research 97% of all potential service users surveyed felt they needed some form of support from the charity with 71% of all respondents citing mental health as a key issue affecting the sector.

We believe in better! We listen, without judgement, and encourage and empower people to create positive change. Each year we provide thousands of acts of support – we make good things happen.

Our connection to the profession is deep. Established by the Royal Pharmaceutical Society of Great Britain (RPSGB) in 1841, the organisation has grown from its Benevolent Fund roots into a modern day charity.

We’re proud to be able to support people from such a caring profession, and we’ll never give up on what we like to call our pharmacy ‘family’.

Our Vision

No one in our pharmacy family will face challenging times without us by their side

Our Mission

To champion the wellbeing of our pharmacy family

Our Values

  • People First – We are compassionate. We listen. We are empathetic. We bring people together.
  • Empowerment – We make good things happen. We encourage and build resilience. We create positive impact.
  • Positivity – We believe in better. We champion our pharmacy family. We never give up.
  • Fairness – We are non-judgemental. We are independent. We work with integrity.

The charity relies heavily on the generosity of individuals and organisations to enable us to continue to provide our essential support services.

For further information visit www.pharmacistsupport.org or contact a member of the support team on 0808 168 2233 or info@pharmacistsupport.org

Company info
Website
Telephone
0808 168 2233
Location
5th Floor, 196 Deansgate
Manchester
Greater Manchester
M3 3WF
GB

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