Volunteering Support Team Leader
Volunteering Support Team Leader
A life-changing opportunity
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
At Alzheimer’s Society, we are inspired by many things – from the resilience of people and families affected by dementia to the generosity of the public in supporting our research, fundraising and our growing range of dementia support services. But nothing inspires us more than the thousands of volunteers who make our work possible. They not only account for the majority of our workforce; they bring with them a level of commitment and expertise that is successfully driving our vision of a world without dementia.
It’s a particularly exciting time at Alzheimer’s Society. As the UK’s leading dementia support and research charity, we are two years into delivering an ambitious five-year strategy and lots of work is underway to invest in and make improvements to our volunteering offer.
Position: Volunteering Support Team Leader
Location: Birmingham (Citibase Mailbox)
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £24,866 per annum (actual)
Closing date: 24 March 2019
Interview date: 2nd April 2019
About the role:
The Volunteering Support team is responsible for ensuring our volunteers have the best possible experience by providing tools, resources and information to enable teams across the organisation to involve and support volunteers effectively. The team is also the first point of contact for all internal and external enquiries about volunteering, so ensuring a high standard of customer care is maintained is essential.
With such wide ranging responsibilities, it is a busy environment. You will need to have the confidence and knowledge to oversee the development and maintenance of our volunteer management resources, undertake project work, and deal with complex enquiries. Leading and developing the team to ensure we inspire as many people to unite with us to create a world without dementia through volunteering.
You will be enthusiastic and passionate about ensuring that processes, systems and resources are continuously improved and committed to delivering an exceptional volunteering journey. You’ll ideally have a relevant volunteer management and/or customer service qualification or a significant amount of experience in a similar role within a large and complex charity. Your proven experience of leading and supporting a team will be complimented by an in-depth understanding of volunteering good practice and the ability to keep sight of multiple strands of work with different deadlines.
You will be experienced at planning and organising projects as well as an excellent communicator, able to convey information clearly and consistently in writing and verbally. Confident at using and maintaining a large database, you will be capable of producing reports and statistical data for analysis. A self-motivator, willing to go the extra mile, you’ll be capable of building strong relationships with both colleagues within the Volunteering Support team, and the other departments within Alzheimer’s Society.
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits and recognition as well as agile working and flexible working options. All contributing to a strong work life balance. Each role has its unique learning pathway helping our people to develop their skills and engage with the wider development opportunities and build their expertise regardless to help them grow and realise their potential to shape a career with Alzheimer's Society.
Alzheimer’s Society is committed to equal opportunities.
You may have experience of the following: Volunteering Support Team Leader, Volunteer Manager, Senior Volunteer Officer, Volunteer Management, Charity, Not for Profit, Third Sector, etc.