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Supporter Care Executive

Employer
Sightsavers
Location
Haywards Heath, West Sussex
Salary
£20,000 - £22,000
Closing date
10 Mar 2019

Job Details

Sightsavers is looking for a proactive, passionate and professional Supporter Care Executive to join our award-winning supporter care team. The team delivers the supporter care enquiry services for Sightsavers and responds to calls, emails and correspondence from both the public and our supporters. It prides itself upon its innovation, high standards and collaboration that inspires our donors and supporters. They deliver excellent supporter care across Sweden, Norway, Ireland and the UK, building strong and loyal relationships through written and verbal communication and further strengthen the relationship that Sightsavers has with its supporters.

Salary: £20,000 to £22,000

The Supporter Care team are looking for a team member who is passionate about what we do and supporter care. We need someone with superb communications skills and a desire to help. An exceptional team player who will give the very best, not just for themselves but for the team. We are looking for someone who has outstanding written, verbal and listening skills. The successful applicant will be able to commit to the role, work hard and make a positive impact.  We also need someone who has a keen eye for detail and aims to achieve the very highest standards.

We need you to :

  • Build rapport with supporters to deepen their engagement with Sightsavers through the delivery of an inspiring supporter care experience
  • Be a champion of our supporters, identifying opportunities to make that experience even better
  • Become expert in various aspects of Sightsavers’ work, in order to engage supporters on the topics that interest them
  • Encourage and inspire other team members, sharing in team and individual successes and contributing to an open and supportive environment

We’re looking for someone who is proactive, professional and who believes in our vision. It is vital that our supporters receive a  professional service that will lead to an enhanced relationship with Sightsavers, financially or not, and to encourage them to persuade others to join and support the fantastic work that we do. The post holder will know what matters to our supporters by offering enthusiastic and impressive customer service.

About You

The ideal candidate will have experience in a customer service environment handling enquiries via telephone, letter and email. This role involves some recurrent weekly tasks like standing order reconciliation so the ability to focus and get these done is vital. You will be capable of managing multiple priorities, working to deadlines and ensuring that service levels are met.  Data entry, good typing skills and excellent inter-personal skills are all needed for this role. Prior experience of working for an NGO is an advantage but not a requirement.

This role might suit a working parent or someone who is able to commit to working five days a week but wants to vary the actual hours worked each day. There is some potential flexibility around start and finish times for example as long as the working hours are achieved across the five days. You will be joining a dedicated, supportive and stable team who are passionate about supporter care.

We anticipate that interviews will take place at our offices in Haywards Heath in mid-March.

Company

Sightsavers Head Office

35 Perrymount Road,
Haywards Heath,
West Sussex RH16 3BW

Postal Address

Bumpers Way,
Bumpers Farm,
Chippenham SN14 6NG

Sightsavers is an international charity that works in more than 30 countries around the world to eliminate avoidable blindness and support people with visual impairments to live independently. Sightsavers is headquartered in the UK and has over 400 employees. It also has branches in Norway, Sweden, Ireland, Italy, India, the United States and the United Arab Emirates.

Sightsavers works with partners in order to provide a comprehensive range of eye care services. In 2013, Sightsavers' projects provided eye health examinations for nearly 14 million people, performed 300,000 eye operations, and treated over 100 million people for neglected tropical diseases.

People are also referred for treatment to prevent blindness or restore sight. Through community volunteers in developing countries, Sightsavers distributes medication to prevent blinding diseases. The charity also trains eye care workers and surgeons and funds operations.

Of the 30 countries Sightsavers works in, 23 are in Africa. These include Mozambique, Mali, Liberia and Kenya. Sightsavers is also present in India, Bangladesh, Pakistan, Sri Lanka and the Caribbean.

In addition to its medical work, Sightsavers works with partners in order to train specialist teaching staff and supply glasses, Braille kits and other learning tools. The charity aims to educate communities and reduce stigma around visual impairment and blindness. Through its work, people with visual impairments and other disabilities are supported to live independently, get an education and earn an income.

Sightsavers is also a campaigning organisation, working with national governments to tackle the root causes of avoidable blindness, such as lack of access to clean water and sanitation facilities. The charity’s ‘Put us in the Picture campaign calls on the international community to make global development inclusive of the world’s 800m people with disabilities. The campaign’s vision is for all people to have equal access to employment, education, healthcare and participation in society.

Backing up Sightsavers’ work around the world is a strong research capability. Research and policy work revolves around three priorities – health, education and social inclusion. Gathering and disseminating sound research evidence helps to ensure the charity’s programmes meet the needs of the people they are designed to serve. Research evidence is also a strong tool when advocating for policy changes with governments.

Sightsavers has many partners that assist with its aim of eliminating avoidable blindness and may also provide funding. Partners include the UK government’s Department for International Development, the European Union and the Bill & Melinda Gates Foundation.

Read our latest article on Third Sector: Sightsavers: Work for an award-winning charity tackling blindness worldwide

Company info
Website
Telephone
01444 446600
Location
35 Perrymount Road,
Haywards Heath,
West Sussex
RH16 3BW
GB

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