Resource Planning & Work Scheduling Analyst

Our client is committed to becoming the world’s leading land registry for speed, simplicity and an open approach to data, and aiming to achieve comprehensive registration by 2030. They are a government department created in 1862 to register land and property ownership in England and Wales. The Land Register contains more than 25 million titles showing evidence of ownership for more than 86% of the land mass of England and Wales and safeguards land and property ownership worth in excess of £4 trillion, including around £1 trillion of mortgages.

Position: Resource Planning & Scheduling Analyst
Location: Durham, North East, DH1 5TR & Swansea, Wales, SA7 9FQ
Job type: Full Time, Permanent
Hours: Flexible working, Full-time, Job share, Part-time
Salary: £31,695 per annum
Benefits: Our client offers very competitive terms, conditions and benefits. They provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements, generous leave allowances and flexible working – exactly what you would expect from a progressive employer.


Closing date: 3 March 2019

About the role:

This is an exciting opportunity to be an integral part of the newly formed Resource Planning Team within their Customer Support Centre (CSC). The successful candidate will have responsibility for forecasting and co-ordinating resource planning activities within the CSC, you will have a specific focus on working pattern flexibility, resource optimisation, annual leave and shrinkage control to enable all departments to achieve service level agreements.

You will also be responsible for providing insights on actual performance versus forecast, working closely with colleagues within the Resource Planning Team and the wider organisation, using this analysis to build recommendations around future performance.

You will also play an integral role in the design, implementation and development of a workforce management solution, ensuring HMLR gains full returns on its investment.

Engagement with key stakeholders including front line colleagues, senior managers, unions and external partners will be key to your success of this role.

About you:

They'll assess you against these behaviours during the selection process:

- Seeing the Big Picture.
- Making Effective Decisions.
- Communicating and Influencing.
- Managing a Quality Service.
- Delivering at Pace.

You may have experience of the following: Resource Planning Analyst, Contact Centre, Resource Planning Manager, Call Centre, Work Scheduling, Workforce Scheduling Analyst, Scheduling Assistant, Customer Service Centre, etc.