User Researcher / Senior Researcher (UX / User Experience)

Recruiter
EasyWeb NFP
Location
Coventry
Salary
£31,695 - £38,833 per annum
Posted
19 Feb 2019
Closes
04 Mar 2019
Ref
00326383
Contact
Candidate Services
Sector
Community
Hours
Full Time
Contract Type
Permanent
User Researcher / Senior Researcher (UX / User Experience)

It is an exciting time for our client as they embark on a major transformation programme. The organisation's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. They are now looking for experienced User and Senior User Researchers to join their Digital, Data and Technology team to help them to achieve this.

Position: HEO User Researcher / SEO Senior Researcher
Location: Coventry, West Midlands: Gloucester, South West: Plymouth, South West: Swansea, Wales
Job type: Full Time, Permanent
Hours: Flexible working, Full-time, Job share, Part-time
Salary: £31,695 - £38,833 per annum
Benefits: our client offers very competitive terms, conditions and benefits. They provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements, generous leave allowances and flexible working – exactly what you would expect from a progressive employer.

Closing date: 4 March 2019

About the role:

HEO User Researcher:

As a User Researcher you will design, plan and carry out research to support and inform their digital services. Your job will involve collecting insights about the needs and experiences of public digital service users to help your team understand the people who use the services they provide and so to build better government services

To be successful in this role, you will have experience of user research methods, understand when to use and apply these methods and when to involve your team. You have the ability to analyse problems, using appropriate data and methods and can clearly explain and present your findings with colleagues across the organisation. Working collaboratively with designers and developers to push forward research into action is a key part of the role.

Senior User Researcher:

As a Senior User Researcher you will shape how they scope, design and carry out research activities with users to help their teams build a deep understanding of the people that use their services. Your research will inform policy, strategy, service, content and interaction design, ensuring the services work well for users and achieve their policy intent. You will plan and lead research on larger teams and more complex services, working with product managers and service designers to help shape service propositions, whilst working directly with the Head of User Research to align user research activity.

About you:

To be successful in this role, you understand and can apply user-centred service design and delivery practices in a government context. You have an awareness and understanding of how digital technologies are changing user behaviour, whilst being inclusive in your research of diverse users, choosing appropriate methods to deliver accessible outputs. You have the ability to think strategically and understand the wider implications and long-term impact.

The Digital, Data and Technology Directorate is the in-house IT division for the organisation. They are currently recruiting several roles to ensure the directorate’s teams contain the right blend of skills, experience and knowledge to take their major transformation programme forward. These teams are at the heart of the move to a digital, data-driven organisation with the ambition to provide their customers with cutting-edge digital services.

They'll assess you against these behaviours during the selection process: Changing and Improving; Making Effective Decisions; Communicating and Influencing; Delivering at Pace; Leadership.

You may have experience of the following: User Researcher, User Experience, UX, Change Management, IT Transformation, Usability Test, UX Design, etc.