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CRM Senior Officer (Charity)

Employer
TPP Recruitment
Location
London
Salary
Up to £35000 per annum
Closing date
14 Mar 2019

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Job Details

CRM & Data Services Senior Officer - 5-month contract

Our client a leading mental health charity is currently embarking on an ambitious CRM project, which will move the whole organisation to Microsoft Dynamics 365 in a set of releases by early 2019.

You will initially work closely with the Fundraising and Communication teams, assisting in the implementation of marketing programmes to deliver actionable supporter and business insight for the charity & Data Services Senior Officer will work closely with the CRM & Data Services Manager and be responsible for administering the day to day operation of the CRM database to ensure that it delivers the best possible information for teams across the organisation and for the charity's supporters. You will also be responsible for ensuring data quality is maintained and will be expected to positively contribute to innovation and improvement planning.

Person specification:

Essential criteria

Experience


  • Experience of delivering excellent customer care in a data environment.
  • Experience of gathering and refining business requirements, translating them into data specifications and implementing a solution.
  • Experience of MS SQL Server databases or similar SQL environments
  • Experience of administering large and complex CRM database systems and providing database user support.
  • Experience of administering data extractions (mailings selections) and data import procedures.
  • Experience of producing analysis from customer/supporter databases to inform marketing strategies.
  • Experience of developing and documenting operational business processes, procedures and guidance.

  • Skills


  • Excellent organisational skills with the ability to manage and take responsibility for own workloads, handle multiple priorities and meet strict deadlines.
  • Ability to work independently, using own initiative, and as part of a team.
  • Clear-thinking, creative and innovative approach to dealing with issues and problem solving.
  • Excellent oral and written communication skills including producing analytical reports and process documents.
  • Ability to communicate with technical and non-technical colleagues at different levels of seniority.
  • Excellent IT skills including use of Microsoft Office Outlook, Word, Excel and PowerPoint.

  • Knowledge


  • Advanced working knowledge of SQL (version 2005 and above) including writing complex queries and creating stored procedures. Advanced knowledge of Excel and Access.
  • Advanced technical knowledge of a range of database marketing techniques, including data structure in relational database management systems.
  • General understanding of CRM and data protection principles.
  • Proven working knowledge and understanding of GDPR, the Data Protection Act and Gift Aid legislation.

  • Company

    PRINCIPLED RECRUITMENT FOR WORK THAT MATTERS


    TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy. Established as The Principle Partnership, our foundation of ethics and principles are still what make us TPP.

    Our areas of expertise enable us to provide dedicated support to organisations across the following non-profit and public sector organisations:

    Charitable | Educational | Health & Social Care | Professional Membership | Awarding Bodies | Cultural | Housing

    Our team of committed consultants and support staff specialise in the following functional areas:

    Education & Training | Finance, IT & Facilities | Fundraising & Development | Healthcare | Human Resources | Leadership & Governance | MarComms & Digital | Office & Specialist Support

    TPP has connected organisations and candidates across the UK since 1996, from our head office in London.

    We develop trusted, long-term relationships, supporting people with their careers and helping organisations achieve their purpose. A specialist recruitment partner for the non-profit and public sector, regarded as recruiters who do the right thing and exceed expectations. We also proudly provide a wide range of free value-added services, that educate and inform.

    Our aim is that when you use TPP, our principles shine through in the service you receive.

    Read our latest articles on Third Sector:

    Company info
    Website
    Telephone
    020 7198 6000
    Location
    20 St Dunstan’s Hill
    London
    England
    EC3R 8HL
    GB

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