Customer Communications Assistant

Recruiter
networx
Location
Greater Manchester
Salary
£21,083 - £22,838 per annum FTE (depending on skills)
Posted
14 Feb 2019
Closes
27 Feb 2019
Ref
NTXFX391111
Function
Administration
Hours
Part Time
Contract Type
Permanent

Customer Communications Assistant
Manchester
£21,083 - £22,838 per annum FTE (depending on skills)
21 hours per week
 

Our client has an exciting opportunity for a Customer Communications Assistant to join their team, focusing on a ‘one stop shop’ approach to delivering a high level of customer service.
 
Reporting to the Senior Customer Communications Officers, the role requires a passionate and customer focused individual who can work collaboratively across the Group with colleagues and external agencies within a non-scripted customer service environment.
 
As a Customer Communications Assistant, you will be the first point of contact for their customers through a range of communication methods from telephone calls to face to face contact on their reception. You will be calm and confident when dealing with customers, working with minimal supervision, and have experience of working to tight deadlines resolving issues at first point of contact with a flexible approach to suit customer demand.
 
The post holder will be able to demonstrate a positive can-do attitude to be able to adapt to the varying demands and challenges within the Customer Communications Team. The successful candidate will be able to evidence they can deal with difficult situations and use a problem-solving approach to respond to enquiries.
 
This post is a permanent part-time post covering 21 hours over 3 days (Monday, Tuesday, Friday).
Closing Date:Wednesday 27th February 2019.
Interviews: Tuesday 5th March 2019.