Project Service Adviser

Basingstoke, Hampshire
£10.20 per hour +3% pension contribution
14 Feb 2019
06 Mar 2019
Jane Charlick
Full Time
Contract Type

Citizens Advice Basingstoke, founded in 1961, is a local independent charity and a member of the national association Citizens Advice.  Our objective is to support the local community by providing free, independent and impartial advice to individuals and families in need, valuing diversity, promoting equality and challenging discrimination and harassment. 

The Role

You will provide advice and support primarily in 2 distinct areas, as described below.  On occasions you may also be asked to assist with other advisory services.  Client contact will be face to face, online and over the telephone.

Universal Support: Help to Claim (US HTC)
Citizens Advice Basingstoke will shortly start delivering a new service called Universal Support: Help to Claim.  This service will assist people through the process of making a claim for Universal Credit and help them to be ready to cope with a new payment system.

Local Welfare Assistance (LWA)
Local Welfare Assistance is a service funded by Hampshire County Council.  It provides telephone-based advice, information and guidance not only to those in crisis, but also to any household that may need assistance in averting an impending crisis.

Key tasks will include:

  • interviewing clients using sensitive listening and questioning skills with a view to gaining a full understanding of their problem(s)
  • researching in-house resources and communicating relevant information to clients, while at the same time encouraging them to make their own decisions
  • ensuring that all work conforms to CAB’s systems and procedures and meets required quality standards
  • maintaining detailed records with due attention to the requirements of data protection regulation.

Terms of Appointment

The appointment may be on a part-time or a full-time basis.  There is scope for flexible working hours but you should be prepared to provide cover on a rotational basis on Wednesday afternoons until 6.30 pm and on Saturday mornings from 10 am to midday.

Holiday allocation is 33 days per annum inclusive of Bank Holidays (pro rata).

The appointment will be for an initial period of 12 months.


For an application pack (CVs not accepted) or more information, please contact Jane Charlick on 01256 845877 or at .

The closing date for completed application forms is 6 March 2019.

Charity Registration Number: 900116

Private Limited Company Number: 2390927

Authorised and regulated by the Financial Conduct Authority: FRN617502

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