Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.
£28,953 per annum
Fixed term until 28 February 2021
Job Ref 19\019
Citizens Advice is working to ensure that as many people as possible can benefit from high quality advice services through developing new ways of delivering services through web-based applications, email and phone channels, as well as through face to face delivery.
You will be part of a friendly and dynamic team supporting the implementation of new multi-channel services through the network of Local Citizen Advice across England and Wales.
You will play a key part in ensuring our virtual and physical contact centre technologies (telephony and chat systems) are supported. You will help staff who are using the systems with any issues, reporting and progressing faults and communicating issues. You will have regular contact with our suppliers ensuring any issues or changes are supported.
You will have worked in a call centre environment and this is an opportunity to develop your customer service and technical skills in offering support to our advisers. Full training will be provided.
For more information and to apply, please click on the Apply button.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.
Closing Date: 24 February 2019 at 23:59
Interview Date: 7 March 2019