Adviceline Telephone Adviser

Adviceline Telephone Adviser

Contract: Fixed Term until 31 March 2020​ with a view to becoming permanent

Part time post: 20 hours per week - 9am to 1pm Monday to Friday

Base: Matlock, Derbyshire

Salary: £18,587 per annum pro rata subject

We have an opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts.

Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.

Please contact Ann Lavelle by email at HR@ddcab.org.uk for an application pack or telephone 01629 832363.

Please note we do not accept CVs

Closing date: Wednesday 27 February 2019 at 9am

Interviews: Week commencing Monday 4 March 2019

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.