Adviceline Telephone Adviser
- Employer
- Citizens Advice Derbyshire Districts
- Location
- Matlock, Derbyshire
- Salary
- £18,587 per annum pro rata
- Closing date
- 27 Feb 2019
View more
- Function
- Operations & Service Delivery, Graduate & Trainee
- Sector
- Professional & Commercial, Public Services, Social Care & Welfare
- Hours
- Part Time
- Contract Type
- Contract
Adviceline Telephone Adviser
Contract: Fixed Term until 31 March 2020 with a view to becoming permanent
Part time post: 20 hours per week - 9am to 1pm Monday to Friday
Base: Matlock, Derbyshire
Salary: £18,587 per annum pro rata subject
We have an opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts.
Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.
Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.
Please contact Ann Lavelle by email at HR@ddcab.org.uk for an application pack or telephone 01629 832363.
Please note we do not accept CVs
Closing date: Wednesday 27 February 2019 at 9am
Interviews: Week commencing Monday 4 March 2019
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert