Universal Support - Help to Claim Adviser

Location
Knowsley (Metropolitan borough), Merseyside
Salary
£21,074 per annum
Posted
30 Jan 2019
Closes
18 Feb 2019
Hours
Full Time
Contract Type
Contract

Fixed term contract to 31 March 2020
35 hours per week
Employers Pension contribution of 6%

Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

Citizens Advice Knowsley are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

You will be based in Citizens Advice Knowsley and work throughout the Knowsley Borough.

Closing date: Monday 18th February 2019 5pm

Interviews: Monday 25th February 2019

For further details or job pack, please visit our website via the Apply button or email recruitment@citizensadviceknowsley.org.uk  

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