Learning and Development Coordinator

Bangor, Cardiff, Newport, Wrexham, Nationwide – Flexible
£25,000 - £28,000
22 Jan 2019
22 Feb 2019
Human Resources
Full Time
Contract Type

General context

There are an estimated 850,000 people in the UK living with dementia, supported by thousands of unpaid carers. Many family carers or friends of people living with dementia report that they receive insufficient support from health and social care services, leaving them feeling isolated, burnt-out and unable to look after their own well-being. The number of carers is set to increase over the coming years, so it is vital that carers are given the opportunity to speak up for themselves and come together to raise their profile, voice their needs and influence better quality of care and support at all levels.  

tide – together in dementia every day – is the UK wide involvement network for carers and former carers of people living with dementia, hosted by the Life Story Network CIC. Tide is being established as a separate charity, with LSN becoming a wholly owned subsidiary company. The overall aim of the tide carer network is to improve their experiences as unpaid carers as well as the services available to those they care for.  In recognition of these needs, the Big Lottery is providing a three-year grant for the tide carer involvement network to become established in England, Wales and Northern Ireland.

Job Summary

As Learning and Development Coordinator you will work with the Learning and Development Lead and other Learning and Development Coordinators to create an inspiring and exciting Carers Development Programme (CDP) based on the identified learning needs of our tide carer members.  You will work with the Carers Involvement Leads to deliver the CDP initially in North Wales, and with the wider Learning and Development team to support the delivery of the programme across the UK. You will also be responsible for capturing evidence of impact from those same groups of people.

The postholder will be responsible to the National Carer Involvement Lead (Wales) initially; this will be kept under review as the organization grows.

The post holder will be expected to undertake a broad range of responsibilities and duties. These include:

  • Working with current and former carers of people living with dementia in the tide network
  • Support a systematic process of engaging with carers to identify their current knowledge and skills as well as their learning and development needs;
  • Work with the Learning and Development Lead in engaging with carers and former carers to co-design and develop a suite of programmes that will meet the emerging needs of tide members;
  • Help to ensure that carers feel welcomed, valued and understand their role and commitment;

  • Work with the Learning and Development Lead to project plan, implement & co-ordinate development programmes;

  • Promote the effective use of evaluation and feedback forms so that we can ensure our development programmes are relevant & of high quality;

  • Report any concerns regarding the potential vulnerability of current and former carers and people living with dementia to the National Carer Involvement Lead (Wales) and Head of Operations in line with the organisation’s Safeguarding and Protection of Adults at Risk Policy

  • Working with the wider LSN and tide team

  • Support a systematic process of identifying the current knowledge and skills across the team and identify ongoing training and development needs of staff members;
  • Contribute to the identification of training needs, building learning and development plans and developing learning interventions and materials that can be delivered in-house.  
  • Work with the Carers Involvement Lead and Business Support Officer to ensure that all the systems and processes are in place to deliver a high quality learning and development experience for participants on our programmes including: equipment, expenses, travel arrangements, interpreting services, providing biographies and any promotional materials;

Working with partners

  • Keep abreast of new developments within the health and social care sector supporting the Learning and Development Lead to create new learning opportunities to ensure these are reflected in practice;
  • Proactively research a broad range of partner organisations, particularly in the educational and research field, to explore opportunities for commissioned or collaborative work;

General responsibilities

  • Promote tide on social media in line with good practice and the organisation’s Use of Social Media Policy;
  • Participate in regular supervision and appraisals with your line manager;
  • Participate in training and take personal responsibility for development in the role;
  • Pay due attention to health and safety at all times and where necessary risk assess venues prior to an engagement activity, with particular reference to tide carers as volunteers, in line with the organisation’s Volunteering Policy and Health and Safety Policy.