Senior Campaigns and Public Affairs Officer
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people.
We work on a huge variety of areas that take us to almost every corner of Whitehall. At the moment we’re aiming to get a fairer deal for consumers in essential markets like energy and broadband, ensure the benefits system delivers for those who need it, and make sure people struggling with debt are treated fairly. We also run consumer education campaigns, raising awareness of issues like online scams and how to save money on energy bills.
We’re looking for a campaigns and public affairs specialist who understands how to influence decision-makers and the public so we can continue to have a positive impact on society.
The ideal candidate will understand the Government and opposition parties’ priorities, be able to provide tactical insight on how government and parliament operates, and be acutely aware of the opportunities and risks the current political climate presents us with. You should also be a highly skilled communicator, with the ability to build productive working relationships and write persuasively for a variety of audiences.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
Closing Date: 8th February 2019
Interview Date: w/b 18th February 2019