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IT Support / AV Technician

Employer
hireful
Location
London
Salary
circa £28,000 per annum
Closing date
21 Feb 2019

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Job Details

Our client is an independent, not-for-profit organisation, which works in the public interest. Their mission is to develop Standards that bring transparency, accountability and efficiency to financial markets around the world. Our clients work serves the public interest by fostering trust, growth and long-term financial stability in the global economy. 

Position: IT and AV Technician 
Location: London, E14 
Job type: Full Time, Permanent 
Salary: circa £28,000 per annum 

About the role: 

The IT and AV Technician will provide technology support to staff within the Foundation, with a special focus on audio-visual support involving broadcast, webcast and studio facilities. 

They are seeking someone to join, and work alongside, the IT team, which supports their staff in fulfilling their day to day roles and engaging with a global stakeholder base. This role would suit someone with a background in IT support and who is keen to develop their AV knowledge and skills. The candidate will be customer focused and deliver high quality IT and AV support to staff on a daily basis, as well as supporting the rollout of new technologies. 

Responsibilities: 

- Working alongside our AV specialist to support staff in use of AV Facilities and Recording Studio used to support in-house meetings, internet broadcast of public meetings, web cast and audio and video conferencing 
- Working with our AV specialist to support our public schedule of broadcasts, audio-visual conferences and ad-hoc requests for these 
- Working with recorded video and audio files to create content ready for loading to our web site 
- Supporting users in use of general IT equipment to fulfil their day roles – this is primarily Windows based laptops using Office 365 
- Extending our use of Office 365 through OneDrive and Sharepoint TeamSites 
- Working with IT team to roll out new services and generate reports on activity 

About you: 

- Previous experience providing technology support 
- Good knowledge of supporting Windows based applications 
- Experience of supporting and troubleshooting use of Cloud based applications 
- Flexible approach: we are a global organisation and some meeting / support requests occur outside UK business hours 
- Excellent communication skills, including the ability to simplify technical information for users who are not experts 
- A strong customer service orientation 
- A strong interest in AV 

Desirable: 

- Exposure in audio-visual such as virtual meeting rooms or broadcast 
- Experience of running display screens in meeting rooms using Crestron or similar controllers 
- Experience of using technologies such as Webex or Virtual Meeting Rooms to support video conferencing 
- Exposure in recording, such as, webcasts 

You may have experience of the following: IT Support, Technical Support, IT Support Technician, AV Technician, IT Support Administrator, Technical Support Administrator, Junior AV Technician, etc.

Company

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