Best Practice Lead – Universal Support Service

£25,000 p.a. (pro-rata)
18 Jan 2019
25 Jan 2019
Human Resources
Part Time
Contract Type

Best Practice Lead – Universal Support Service

Hours: 30 hours per week
Salary: £25,000 (pro- rata)
Contract: Permanent (funding confirmed until March 2020)
Closing date: 12.00 25th January 2019
Interview date: 6th February 2019

The Best Practice Lead will have:

Excellent interpersonal and communication skills including the ability to deliver presentations and build relationships with staff at all levels.

Proven ability to influence and negotiate with senior managers, executives and external stakeholders.

Experience of analysing, presenting complex information and communicating informed recommendations.

Citizens Advice is set to deliver a new service called “Universal Support - Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, the organisation is setting up a network of Best Practice Leads to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice.

The role will work across a Jobcentre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

These are exciting opportunities to be a part of a great charity and an innovative project.

For an Application Pack or more information (CV’s not accepted) please email:

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