Home Ownership Services Manager
Sutton, Surrey
£44,256 - £51,543 per annum
 
Our client manages council housing in Sutton. They aim to bring investment and improvements to LA homes and to create successful households and communities across the borough through their New Deal approach to management of housing services to 6,000  tenants and 1,500 leaseholders.
 
A key focus is to provide responsive, helpful and accountable services to their growing numbers of homeowners, hence they set up their resident facing Home Ownership Services Team in the autumn of 2017. They are now looking for an energetic and ambitious leasehold management specialist to lead the team. This role is the strategic lead for all Home Ownership and Leasehold Management including the financial aspects of Service Charge Setting through to income collection. It is also responsible for Section 20 Administration and Major Works invoicing and collection. 
 
Within this role your main responsibilities will include leading and managing a team providing leaseholders with a comprehensive, high quality, effective and customer focused service based on industry best practice (service charge setting, Service Charge Actuals, debtor income collection and garage management, together with the Right to Buy Procedures, Lease Assignments and Lease Enforcement Action particularly relating to Fire Safety); dealing with the accurate and timely calculation and application of leaseholder charges and ensuring that Section 125 notices and pre-assignment packs are dealt with within required deadlines. You will also be expected to approve referrals of rechargeable invoices to Debt Collection Agency for tracing and debt collection; benchmark, market and promote garages, identifying major works and liaising with Property Services and approve refunds in accordance with policy.
 
The successful candidate will be an experienced leasehold manager and leader, will bring new knowledge and skills and will have a positive approach to achieving key objectives. Highly organised, you will be able to plan and prioritise effectively along with being able to respond positively to changing business needs. It is essential that you will have a detailed understanding of generic and housing business needs, that you can listen, anticipate and seek to exceed the expectations and needs of their customers and that you can build and maintain strong working relationships. You must be a strong people manager who can lead by example and can motivate people to willingly achieve the aims of the organisation.
 
You will also be a member of the Senior Management Team and be part of a collaborative team that is delivering radical improvements in all resident facing services and working with other Leaseholders Association in driving up leaseholder satisfaction levels.
 
What’s in it for you?
∙        The opportunity to lead this proactive team and really make a difference to customer service for homeowners.
∙        32 days holiday per annum plus bank/public holidays
∙        Participation in the Local Government Pension Scheme
∙        Ability to work flexibility