Operations Manager

27 Dingley Place EC1V 8BR
£30,000 to £33,000 Plus pension
14 Jan 2019
04 Feb 2019
Full Time
Contract Type

Job Description For Operations Manager

Main Responsibilities

  • Line management of Trust Coordinator
  • Recruitment and management of Workshop Facilitators and resources to achieve required service response, quality and cost performance indicators
  • Development and oversight of staff appraisal and supervision systems, in line with required competencies
  • Responsible for the effective delivery of all the Trust’s services and projects
  • Mobilisation and implementation of any new services developed, through to effective operation and delivery.
  • Production and implementation of operational work plans and budgets
  • Management and monitoring of services budgets including analysis, reporting and action on variances
  • Further development of the Trust’s monitoring and evaluation processes
  • Monitoring performance against targets and deliverables for all contracts/services including performance of any sub-contracting partners
  • Ensure contractual and regulatory compliance for all operational activities
  • Financial tracking and monitoring of contract income (alongside the CEO)
  • Developing new income streams, which will include meeting funders, producing budgets, writing bids and identifying funding opportunities
  • Responsible for ensuring all funding monitoring reports are accurate and submitted in a timely manner to funders and donors
  • Develop and manage the charity’s internal policies, procedures and quality standards
  • Create and manage a ‘beneficiary involvement’ programme to engage young people in the charity’s operations and strategic planning
  • Analysis of performance leading to service changes and improvements to increase user and funder outcomes/level of satisfaction/perceived value of the service
  • Assisting the CEO with media and PR duties, for example giving interviews or representing the Ben Kinsella Trust at external events
  • Collaborative working with commissioners and other organisations across the sector
  • Production of regular management reports for Trustee Meetings
  • Responsible for managing the Risk Register and informing Trustees of any risks that the charity might be exposed to – and to mitigate such risks where possible
  • Production and presentation of reports and updates to CEO, to support internal strategic and performance review processes (including to Trustees)
  • Production of ad hoc reports as requested by the CEO and Funders and trustees
  • Work closely with the CEO and where appropriate deputise for him
  • Carry out other tasks which the trustees and the CEO may reasonably request.
  • The role is based in Islington but the postholder maybe required to travel outside London to visit projects and meet partners.  



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