Digital & QA specialist

11 Jan 2019
31 Jan 2019
Full Time
Contract Type

My client is a Health-care Charity based in South West London, embracing digital change through a diverse digital product portfolio. They seek a front line digital guru to implement QA and testing strategy and manage development changes with agency support.


The key responsibilities for this Digital & QA specialist:

  • Provide front-line support for users experiencing issues with our digital products and services.

  • Write consistent and clear bug logs, acceptance criteria and user stories for use with external partners and internally.

  • Manage and prioritise the backlog of bugs and issues across our digital products and services.

  • Enact rigorous testing of our digital products and services through test plans and documented processes.

  • Create and maintain a set of standards for all digital products and services.

  • Provide support for and maintain the digital platforms managed by the digital team.

  • Ensure that appropriate product and technical documentation is in place and current.

  • Take responsibility for ensuring quality and consistency of bug fixes, new developments and features for our digital products.

  • Be the system administrator for our CMS, Drupal 8, and manage CMS users, their usernames and password.

  • Provide support for and or manage digital development activity and small projects as required.


The right Digital & QA specialist will have evidenced the following:

  • Experience of working in digital support within an organisation
  • A solid technical understanding of Drupal, and the technology landscape in general
  • Experience of writing test plans, bug logs, user stories and acceptance criteria
  • Demonstrable experience of working in an agile manner within an organisation
  • Experience of working with external suppliers and being a conduit between the organisation and the external supplier
  • Analytical thinking with ability to trouble shoot and resolve issues methodically
  • Experience and understanding of Google Analytics and Google Tag Manager
  • Understanding of setting effective goals for digital products and solutions that are measurable and aligned to product goals
  • Knowledge and understanding of project management, agile development processes
  • Ability to prioritise requests and relay prioritisation processes formally
  • Experience of ticketing systems such as Jira
  • Enthusiasm and passion for digital - with a thorough understanding of the tech landscape
  • Job Offer

    This Digital & QA specialist is based in SW London and paying circa £30,000 per annum. Not For Profit and Charities experience is not essential

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