Team Leader (Court Services)
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our website 25 million times.
Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015. The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
We are looking for someone with an excellent understanding of the voluntary sector and experience in managing volunteers.
The Team Leader (Court Services) is responsible for the delivery of the Witness Service within the court environment, through the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
This role is also responsible for developing and maintaining local key stakeholder relationships with a view to enhancing partnership working, maintaining and enhancing service delivery standards and effectiveness.
We are seeking candidates with the ability to develop and motivate volunteers and staff, experience of building effective relationships and creating partnerships with key organisations and other stakeholders.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under represented in our workforce.
Closing date: 27th January 2019
Interview date: 5th February 2019