The Royal British Legion

Supporter Care Manager

London (Central), London (Greater)
£36,788 (£32,336.93 plus £4,452 London Weighting)
08 Jan 2019
22 Jan 2019
Full Time
Contract Type

Job Title: Supporter Care Manager

Region: London HQ, SE1

Directorate: Fundraising

Contract: Permanent, full time.

Salary: £36,788 (£32,336.93 plus £4,452 London Weighting)

Lead our growing Supporter Care team within the Supporter Services Department and put your people management and customer service experience into practice.

If you are:

  • People-focused, putting customers at the centre of everything you do

  • A team player who thrives in collaborative environments

  • An encourager, eager to share your knowledge and experience

  • Excited to do your best in a charity that invests in your learning and development

Then we want to hear from you.

Our Team

You will join our growing Supporter Services Department at an exciting time as we reach the third year of our ambitious five-year fundraising strategy. Supporter Services and Supporter Care are central to this strategy, so we have invested in a number of new roles and introduced ways of working. Our goal is to ensure our supporters have positive and memorable interactions that deepens their relationship with our cause and retains their support for longer.

Who We Are Looking For

  • A people manager with excellent communication skills, able to motivate your team of 10 to achieve both shared and individual goals, bringing out the best in people in a charity that invests in personal development

  • A relationship builder who thrives in collaborative environments with a range of partners

  • An expert in customer service, passionate about fostering a culture of continuous improvement of customer care and business process

How to Apply

Apply online below to be redirected.

Closing date for applications is 22nd January 2019.

Interviews are scheduled for week beginning 18th February 2019.

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