Communications and Engagement Manager
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. In 2017-18 we helped 2.6 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 25 million times. We help with everything from money issues to problems at work, housing to consumer rights. Now we want to do even more.
The Communications and Engagement team sits at the heart of Citizens Advice. Reporting to the Head of Engagement, the Communications and Engagement Manager will be joining a high performing team of 16 responsible for engaging key audiences including 30,000 staff and volunteers and the general public with our work, using a range of channels across digital, events and print. The role will also provide tactical and strategic advice to stakeholders across the organisation on a variety of communications issues.
We are looking for someone with a strong background in communications and team leadership, with exceptional judgement and excellent stakeholder management. You’ll be confident and comfortable working across a large organisation, and able to work collaboratively in a fast paced and creative team.
This is a pivotal role in one of the country’s most important organisations. As we celebrate our 80th year and embark on our next strategy, you will play an important part in ensuring the organisation can innovate and deliver the best service for our clients.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
To apply, please complete the application form, specifying how you meet the first 6 essential criteria described in the person specification. The remaining criteria will be tested at the interview stage.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
Closing Date: 27 Jan 2019
Interview Date: 4 and 5 February 2019
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