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Individual Giving and Supporter Engagement Manager

Employer
Rainbow Trust Children's Charity
Location
Leatherhead, Surrey
Salary
£34,000 - £38,000 per annum + benefits (25 days annual leave and pension)
Closing date
31 Jan 2019

Job Details

Individual Giving and Supporter Engagement Manager

Leatherhead

£34,000 - £38,000 per annum + benefits (25 days annual leave and pension)

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, wherever they need it for as long as it is needed.

This Sunday Times Top 100 Not-For-Profit organisation is looking to appoint an Individual Giving and Supporter Engagement Manager to generate and grow sustainable income.

We are an ambitious charity with a clear vision for growth and a strong sense of values. Reporting to the Head of Engagement, you will play an integral role in driving through changes to transform Rainbow Trust’s supporter acquisition activity.

With an eye for detail, and drive to make things happen, you will strive to improve campaign tracking and performance. Naturally engaging the commitment of others, you will streamline and improve complex data processes, ensuring that we get the basics right.

Motivated by your active interest in wider sector trends and opportunities, you will develop new fundraising ideas, adopting a test and learn approach, and ensure a strong Individual Giving portfolio. You will lead on effective stewardship of prospects and donors to increase conversion, retention and improve the lifetime value.

You will have an excellent track record of managing direct marketing campaigns across a range of media, with experience of improving supporter or customer engagement, working effectively across a wide range of teams to deliver integrated campaigns and achieve shared goals.

With demonstrable success in delivering income generating activity, you will have worked in a hands-on environment using supporter or customer databases to segment audiences, target campaigns and drive profitability, with experience of analysing and interpreting data to drive optimization.

Practical, confident and outgoing, you will thrive working independently and take ownership of delivering something new.

Applications will be particularly welcome from those with an IoF, CIM or IDM qualification and professional membership.

For a detailed job description visit rainbowtrust.org.uk or call 01372 220073. To apply please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

First interviews will take place in our Leatherhead office, in Surrey, on 1 February 2019; with second interviews being held on 7 February 2019. We will only contact successful applicants. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. www.rainbowtrust.org.uk                             Registered Charity No: 1070532

Company

Rainbow Trust is a charity that provides emotional and practical support to families in England who have a seriously ill child. The charity is based in Leatherhead in Surrey and has nine teams operating across the English regions. Founded in 1986, the Trust has 100 employees and 350 volunteers. Its annual income is £5.1m.

Rainbow Trust was created by Surrey woman Bernadette Cleary who started the charity after she helped two close friends through the terminal illnesses of their children and realised the tremendous strain such families were under. Since then around 12,500 families have been helped. The charity supports families with children aged 0-18 years and they can receive support from the moment of their child’s diagnosis.

The charity has offices in Leatherhead, Durham and Manchester and nine teams of family support workers - in Central London, County Durham, Essex, Manchester, Southampton, Surrey, Swindon and West London.

When a referral or request for help is received, a team manager visits the family to assess their needs. Assistance may include providing transport to medical appointments, practical help in the home such as cooking, sitting with the sick child to provide the parents with a break or taking out siblings. In 2014/15, the charity supported 1,958 families, 16% more than in the previous year.

2014/15 also saw the Trust launch new drop-in groups around the country for families to meet others in the same boat. New groups for parents and bereaved siblings also provided opportunities for friendship, support and respite. In 2015, the Trust’s first Neonatal Support Worker was appointed and they helped 37 families in total.

The charity also has extended its hospital in-reach service to Cumbria, Durham, Manchester and Swindon. This service provides important information, advocacy and sign-posting to families during their child’s stay in hospital, regardless of whether they are likely to require the ongoing support of the charity’s family support workers.

Rainbow Trust’s strategy is to continually review existing care and explore new geographical areas for expansion. It also plans to focus on donor acquisition and major donor income and invest in the management and leaderships skills of its staff.

Corporate partnerships are a major part of the Trust’s strategy and partners have included Deutsche Bank, Hanover Dairies, clothing retailer Evans and investment manager, Invesco Perpetual.

The Trust prioritises flexible working, family friendly policies and offers numerous internships. In 2016, Rainbow Trust was named by the Sunday Times as one of the best 100 not for profit organisations to work for.

Company info
Website
Location
Cassini Court
Randalls Way
Leatherhead
Surrey
KT22 7TW
United Kingdom

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