We have an exciting opportunity for a Conference Assistant to join our team on a full time, permanent basis at 65 Queens Gate, Central London.

As Scouts, we believe in empowering young people with skills for life. We encourage our young people to do more, learn more and be more. We believe in bringing people together. We celebrate diversity and stand against intolerance, always. We’re a worldwide movement, creating stronger communities and inspiring positive futures.

About the Conference Assistant role:

To support the Head of Event and Conference Centre and Operations Manager in terms of managing the operational delivery of the conference department. Ensure all bookings are delivered to a high standard.

National Centres are part of the Commercial Services Directorate which is responsible for the following areas of Headquarters; National Centres, Fundraising, Scout Shops LTD and Unity Insurance Services.

National Centres has a number of locations across the UK with a mixture of Activity Centres and Conference Centres within the group.

What will you be doing?

- Ensure all guests to 65 Queens Gate receive the best possible experience.

- Maintain an excellent standard of cleanliness/presentation of all conference rooms, surrounding areas and office space.

- Actively engage with our guests to ensure excellent customer service and satisfaction, regularly ‘walk the floor’ to ensure facilities are fit for purpose at all times.

- Assist in the delivery of catering and refreshments to customers in a timely manner.

- Prepare event spaces and conference rooms for use by customers to a high standard with attention to detail at all times. This area of work involves manual labour and technical set-up.

- Support the Guest Services team to generate sales and support the guest journey.

What we can offer you as our Conference Assistant:

- Subsidised lunch

- Free parking

- Additional holidays between Christmas & New Year

- Life Assurance

- Simply Health Scheme

- Generous Pension Scheme

What we are looking for in our Conference Assistant:

- Has a working knowledge of the hospitality and conference industry

- Sound knowledge of sales techniques and working practices

- Be able to up sell in a variety of ways using email, phone and face to face.

- To oversee as part of a team large events throughout the year.

- A proven record of being customer focused

- Able to communicate effectively with a range of customers

- Has a working knowledge of audio visual equipment and installations

- Working with electronic booking Systems

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now to become our Conference Assistant.

Contract Type: Permanent

Hours: 37.5 hours per week

Salary: £22,924 per annum

Closing date: Monday 7th January 2019

The Scouts is an equal opportunity employer and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies