Technical Support Analyst - Charity - £25-28k

A leading disability charity based in south-east London is looking for an experienced 1st & 2nd Line Support Analyst to work in a busy IT team. The role will involve providing physical desktop support to around 100 users onsite, plus providing support to workers remotely, off-site.

The role will involve:

-Respond to IT incidents, problems and requests resolving them in line with agreed levels of service and to the user's satisfaction recording all information as required by local IT processes

-Support users in using standard office systems and other software

-Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures.

-Install and test new software, download and apply updates and patches in line with agreed policy and procedures. Build packages as required.

-Acceptance test new desktop hardware and build/configure/install in line with Manage Change process and ensuring user satisfaction.

-Configure and support mobile devices, including phones, smartphones and laptops.

-Undertake routine monitoring and maintenance tasks including server monitoring. Attend out of hours where necessary to assist in resolving incidents and/or undertake planned maintenance with minimum impact on users.

-Ensure anti-virus software is up to date and working effectively on all equipment as required.

-Backup data according to policy and procedures and support periodic tests to ensure recovery in the event of systems failure or loss.

-Develop knowledge of specific aspects of Livability systems, such as networking, VPN, build management, backup and replication etc, to provide increasing levels of 2nd and 3rd level support over time

Candidate requirements:

-Ideally degree qualified or some professional IT qualifications

-Working knowledge of TCP/IP and associated routing technologies, fibre and copper LAN technologies

-Understanding of IT support processes and their associated business benefits

-Knowledge of Active Directory and related user accounts management and permissions.

-Good knowledge of Microsoft Windows, including advanced configuration techniques

-Good knowledge of normal Office software, including email, word processing and spreadsheets. Good knowledge of Mac / iPad configuration and setup.

-Able to build PCs to standard specifications and carry out installs

-Familiarity with Microsoft Server software

Closing date: Friday 11th January

Please send your CV for immediate consoderation